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Faq

Frequently Asked Questions

Find answers to the most common questions about shopping, orders, shipping, returns, sizing, and payments at Shaimaa Fathy. We're here to make your shopping experience simple, enjoyable, and worry-free.
1. How do I place an order?
Simply browse our collections, select your preferred item, choose the size and quantity, add it to your cart, and proceed to checkout to complete your purchase securely.
2. What payment methods do you accept?
We accept secure payment methods available at checkout. Available payment options may vary depending on your location.
3. Do you offer international shipping?
Yes. We ship to selected countries worldwide. Shipping availability and delivery times may vary depending on your destination.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and the selected shipping method.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
6. What is your return and exchange policy?
Eligible items may be returned or exchanged within the period specified in our Return & Refund Policy, provided they are unused, in their original condition, and have all original tags attached.
7. Can I cancel or modify my order?
Orders may be cancelled or modified before they are processed for shipment. Once an order has been dispatched, changes or cancellations may no longer be possible.

Get In Touch

No: 58 A, East Madison Street, Baltimore, MD, USA 4508