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Refund and Returns Policy

HomeRefund and Returns Policy

Refund & Returns Policy

At Shaimaa Fathy, we are committed to providing premium-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and unwashed.
  • All original tags and labels remain attached.
  • The item is returned in its original packaging.
  • The product is in the same condition as received.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Products marked as Final Sale.
  • Gift cards.
  • Personalized or custom-made products.
  • Items that have been worn, washed, altered, or damaged after delivery.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number.
  • Photos showing the issue.
  • A brief description of the problem.

Once approved, we will arrange a replacement or refund at no additional cost.

4. Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We are happy to exchange eligible items for:

  • A different size.
  • A different color (subject to availability).
  • The same item if it arrived damaged or defective.

Exchange requests are subject to product availability.

6. Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Processing times may vary depending on your financial institution.

If you still need assistance, please contact our customer support team.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us through the contact information provided on our website.

We appreciate your trust in Shaimaa Fathy and are committed to providing a smooth and enjoyable shopping experience.