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Last Updated: July 22, 2026
At Shaimaa Fathy Designs, we are committed to delivering your orders safely, efficiently, and on time. Please review our Shipping Policy for information regarding processing, delivery, and shipping procedures.
Order Processing
- Orders are processed after payment confirmation or order verification.
- Orders are prepared during our regular business hours.
- Processing times may vary during holidays, promotional campaigns, or periods of high order volume.
Once your order has been shipped, you may receive shipping confirmation and tracking information, when available.
Shipping Coverage
We currently deliver throughout all governorates of Egypt using trusted shipping partners.
Our delivery service covers:
- Cairo
- Giza
- Alexandria
- Delta Governorates
- Upper Egypt
- Canal Cities
- North Coast
- Sinai
- All other cities and governorates across Egypt
Delivery Time
Estimated delivery times vary depending on your location.
Typical delivery times are:
- Cairo & Giza: 1–3 business days
- Alexandria & Delta: 2–4 business days
- Other Governorates: 3–7 business days
Please note that delivery times are estimates and may occasionally be affected by weather conditions, public holidays, or courier delays.
Shipping Fees
Shipping charges are calculated based on the delivery location and will be displayed during checkout before you complete your order.
Any promotional free shipping offers will be clearly announced on our website.
Delivery Information
To ensure successful delivery, please provide:
- Full recipient name
- Complete delivery address
- Valid mobile phone number
- Any additional delivery instructions, if necessary
Incorrect or incomplete shipping information may result in delivery delays.
Delivery Attempts
If delivery cannot be completed because the recipient is unavailable or the provided address is incorrect, the shipping company may attempt redelivery or contact you to arrange another delivery time.
Additional shipping charges may apply for repeated delivery attempts when necessary.
Order Inspection
Customers are kindly requested to inspect their orders while the delivery representative is present.
If you receive a damaged, defective, or incorrect item, please report the issue immediately before accepting the shipment and contact our customer support team as soon as possible.
Shipping Delays
Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- High shipping demand
- Courier operational delays
- Remote delivery locations
We appreciate your patience should any unexpected delays arise.
Lost or Missing Shipments
If your order has not arrived within the expected delivery period, please contact us with your order number.
Our team will work directly with the shipping provider to investigate the shipment and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Shaimaa Fathy Designs
Phone: +20 128 228 4525
Address:
20 10 Shoubra Misr, El Sahel, Cairo, Egypt
We appreciate your trust in Shaimaa Fathy Designs and are committed to providing a smooth and reliable shopping experience from checkout to delivery.
