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Return, Refund & Inspection Policy
Last Updated: July 22, 2026
At Shaimaa Fathy Designs, customer satisfaction is our priority. We take great care to ensure every order is carefully inspected before shipment. Please read our Return, Refund & Inspection Policy carefully before placing your order.
Order Inspection Upon Delivery
To ensure your satisfaction, we kindly ask you to inspect your order while the shipping representative is present.
Please verify that:
- The package is in good condition.
- You received the correct item(s).
- The size and color match your order.
- The product is free from visible defects or damage.
If you notice any issue, please inform the delivery representative immediately and contact our customer support before the representative leaves.
Failure to inspect the order at the time of delivery may affect your eligibility for a return or exchange related to visible damage or incorrect items.
Returns & Exchanges
We accept returns or exchanges only in the following situations:
- You received the wrong product.
- The product arrived damaged or defective.
- The item has a manufacturing defect.
- You received an incorrect size or color due to our error.
To request a return or exchange, please contact us as soon as possible after receiving your order.
Returned products must:
- Be unused and unworn.
- Be in their original condition.
- Include all original tags and packaging.
- Be free from perfumes, odors, stains, washing, or alterations.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:
- Products that have been worn or used.
- Washed or altered garments.
- Products without original tags or packaging.
- Items damaged due to misuse.
- Sale or clearance items (unless defective).
- Gift cards or promotional vouchers.
Refund Policy
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our mistake.
Exchange Policy
If you wish to exchange an eligible item, please contact us before returning the product.
Exchanges are subject to:
- Product availability.
- Successful inspection of the returned item.
- Compliance with this policy.
If the requested item is unavailable, an alternative solution or refund may be offered.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately and provide:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A brief description of the issue.
We will investigate the matter and resolve it as quickly as possible.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.
Shipping Costs for Returns
If the return is due to our mistake (wrong item, damaged item, or manufacturing defect), we will cover the return shipping costs.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping fees.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Shaimaa Fathy Designs
Phone: +20 128 228 4525
Address:
20 10 Shoubra Misr, El Sahel, Cairo, Egypt
We are committed to providing exceptional service and ensuring every customer enjoys a pleasant shopping experience with Shaimaa Fathy Designs.
